Congratulations! It’s almost time for you to join us and we can’t wait to welcome you! Your first week as a student will be extremely busy so we want to make it as easy as possible for you to carry out the important tasks that need to be completed before you start your studies. Please make sure you follow these steps before you arrive. Some tasks are essential for you to be able to register as a student with us.
To guarantee a place in halls you should have submitted an accommodation application by 1 August. If you are covered by the accommodation guarantee, you will usually receive an offer of a place in halls within four weeks of gaining an unconditional place at the University. You must check your online accommodation account regularly, as this is where you will be able to see and accept the offer. You need to accept the offer of accommodation within seven days from the date it is made – if you do not, then the offer will expire. We recommend that you contact us if you are going to be away during August and September and won’t have reliable access to the internet.
If you haven’t already applied for University accommodation by the deadline, you can still apply online, although we can’t guarantee you a place if you are applying after 1 August. If we are unable to allocate you a room in halls, the Residences team and Students’ Union can help advise you on how to look for private rented accommodation in Southampton and Winchester. The University is a partner in the Southampton Accreditation Scheme for Student Housing (SASSH), which only advertises properties where the landlord agrees their property complies with SASSH safety and quality standards.
If you have checked you have done everything you need to finalise your accommodation, either in halls or private rented housing, then it is time to get excited about arriving here and starting your University experience. Visit the accommodation website for information about moving in to your halls
If you are a UK or EU postgraduate student, we welcome your application for a place in halls, which we will allocate subject to availability. We offer all full-time registered international postgraduate students a guaranteed offer of accommodation during your first year of study, and for the full duration of studies (accommodation contract dates only) providing you meet certain criteria. If we are unable to offer you a place in halls, we can give you help and advice on securing private rented accommodation.
We offer various accommodation options in over 20 halls of residence, with a number of different room types including self-contained studio flats and one or two bedroom flats. Postgraduate students are typically allocated accommodation in postgraduate and mature student areas.
If you are an international student beginning your studies in September who is covered by our accommodation guarantee, you must apply online for accommodation before 1 August of your year of entry in order to be guaranteed a place in halls. You should receive an offer of accommodation within four weeks of gaining an unconditional place at the University, providing this is within the allocation and offer period. For more information on when allocations and offers are made, please see the accommodation website.
Students starting your studies in Semester 2
If you would like accommodation in our halls of residence and you are starting your studies in Semester 2 you must apply online by 17th December 2015, although it is not guaranteed that there will be space available in halls. If you apply after this date then it is unlikely that we will be able to offer you accommodation in halls. Please see the advice below on finding private rented accommodation in Southampton and Winchester.
Pre-sessional EAP students
If you are a new pre-sessional EAP student starting next year in June or July, you will not be able to apply for accommodation yet. The application will be open to you from March 2016, and you will need to apply online.
If you are starting your studies at another time of year
We may be able to offer accommodation for part of the academic year although this will be subject to availability. If you would like to be considered for halls of residence accommodation you will need to apply for accommodation in the current year (the application will open as soon as there is availability in halls).
As an alternative to halls of residence both Southampton and Winchester offer a wide range of private rented accommodation and there is support available to find private rented accommodation whatever time of year you are starting your studies
We are a core partner in the Southampton Accreditation Scheme for Student Housing (SASSH). The SASSH website only advertises housing where the landlord has agreed that their property complies with SASSH safety and quality standards. There are also message boards where students can communicate with each other to advertise or look for accommodation.
The Students’ Union also has its own letting agency to help you find private rented accommodation in Southampton or Winchester, as an alternative to halls. The agency is designed to be approachable and trustworthy for both landlords and students, ensuring students get the best possible standard of accommodation.
If you have studied here within the last year, including on a Pre-Sessional EAP programme, you will not need to do this again. Try logging in to see whether your account is still live – if it is, you can skip this step.
Before you arrive you must set up your new University computing and email account.
You can set up your account from any computer with an internet connection. You will be asked to provide:
your student ID number (you can find this on your welcome email from the University or it is available from your student office)
your family name
your date of birth
During the process you will be given an IT account username and you will be asked to choose a password. It is very important to remember both your username and password so you can enrol and access other University services. Please make sure you:
write down your username
choose a password that you will remember and that will be easy to type on a UK keyboard
This step-by-step video will guide you through the process of setting up your University IT account:
Click on Create your University computing account.
Enter your details and click on Next – the system should now recognise you. If you receive an error message, check and correct your details if necessary. You will then be asked to accept the conditions shown on the screen.
Enter the answers to the security questions (you may change the questions if you wish).
Tick the boxes to show whether you want to be included in the external online directory. Click on Next.
On the next screen you will be given a username. Make sure you write it down as you will need it later and it will not be displayed again.
Choose and enter a password, and then enter it again to confirm it. This will ensure you did not make an error when typing the password. Please make sure this is a password you will remember. Click on Next. If no mistakes are found, you will see a message confirming your username and your University email address along with a green bar. This confirms that you have successfully set up your University IT account.
If you see an orange bar, this means your account is being created but you may need to wait at least 15 minutes to access some services, for example to enrol online. Your account will become fully active within 30 minutes.
Once you have set up your University IT account, it is very important that you check your University email account regularly. The University will send important information to you using this email address, for example, information about your course, fees and accommodation.
To access your emails, log in to SUSSED using your new username and password and go to the ‘Email’ tab at the top.
If you are starting your studies before September 2016
If you are starting your taught programme in February, you should pay in full by 1 February 2016, taking advantage of the 1% discount, or you can pay 50% on 1 February and 50% on 3 May 2016. Your fees will be charged annually in February of each year.
If you are starting your studies after October 2015, you will be charged pro-rata for the first year, and should pay within seven days of the start of your course to take advantage of the 1% discount. If you do not pay your fees in full and you are starting before 1 January 2016, you should pay 50% on enrolment and 50% on 4 January 2016. If you are starting after January 2016 you will need to pay your fees in full on enrolment.
If you are studying on a module-by-module basis, you will need to pay for each module before it begins.
If you have a sponsor, such as an employer, or foreign embassy/government who will be paying all or part of your tuition fees, please fill in a copy of the fees sponsorship formand email it to email@example.com along with a copy of your official letter of sponsorship.
If you are starting your studies in September 2016
If you are a UK or EU student who has applied for a tuition fee loan, you can skip this step. Your fees will be paid automatically by Student Finance once you have completed your registration at the University.
If you are a UK/EU student and are paying your fees without a tuition fee loan, or if you are an international student, you must pay your fees in advance.
If you are starting your studies in September 2016, fees must be paid by 26 September 2016. We strongly recommend that UK students pay fees online via our secure web payments facility. EU and international students should pay via our international bank transfer system which allows you to pay in your local currency from your home bank account.
We offer a 1% discount to all students paying all of their contribution to the fee by midnight on Monday 26 September 2016. You can also choose to pay your fees in two equal installments at the start of each semester (26 September and 2 January 2017).
If you have a sponsor who will be paying for all or part of your tuition fees, such as a research council, employer, or foreign embassy/government, please fill in a copy of the fees sponsorship form and email it to firstname.lastname@example.org along with a copy of your official letter of sponsorship. Please note that if you fail to provide full sponsorship details by 26 September 2016, you will be held responsible for paying the full fee.
If you are a self-funded postgraduate student you will need to pay annual tuition fees to the University for your taught or research programme. Find out more about postgraduate programme fees. If you are not sure which fees you should be paying, please check your fee status.
If you are starting your studies in September 2016, fees must be paid by 26 September 2016. We strongly recommend that UK students pay fees online via our secure web payments facility. EU and international students should pay via our international bank transfer system which allows you to pay in your local currency from you home bank account.
We offer a 1% discount to all students paying all of their contribution to their fees by midnight on Monday 26 September 2016. You can also choose to pay your fees in two equal installments at the start of each semester (26 September and 2 January 20167.
If you have a sponsor such as an employer, or foreign embassy/government who will be paying all or part of your tuition fees, please fill in a copy of the fees sponsorship formand email it to email@example.com along with a copy of your official letter of sponsorship. Please note that if you fail to provide full sponsorship details by 26 September 2016 you will be held responsible for paying the full fee.
How to pay
You will need your student ID when paying your fee. You will have received this in email correspondence from the University admissions team in your welcome email.
This is the fastest and cheapest way for UK students to pay. International students should use our international bank transfer platform (see below).
For UK students, if you haven’t used the web payments system before you will need to create a new user account and set up a new password and security question of your choice. You will also need your student ID number. You will receive an email with instructions on how to activate your account before you can make a payment. We recommend you use Internet Explorer to access the web payments system.
When you log into the web payments system:
You will see a page called ‘Current Items’.
On the Current Items page, you should see an invoice for your programme fees. If so, tick the ‘Pay’ box and click on ‘Pay invoice’.
If it says ‘You have no outstanding invoices’ on the Current Items page, click on ‘Pay on account’ at the top right hand of the screen and follow the instructions to make your payment.
For international students, we recommend bank/wire transfers. The University has partnered with Western Union Business Solutions to provide a quick and easy way to make your payment in your local currency. Please go to Western Union GlobalPay for Students and select the country the payment is to come from, the currency you wish to pay in and then complete the 4-step process. You will then receive an email with the payment instructions attached detailing exactly what you need to do to complete the payment.
You can pay via Union Pay or JCB either online or in person at the Student Services Centre or the Income Office on Highfield Campus and the Income Office at Winchester School of Art.
Pay by telephone
Contact the Student Services Centre on +44 (0)23 8059 9599 to pay by credit or debit card. Please give your student ID number when you pay. You can telephone between 08:30 and 18:00 BST, Monday to Friday (08:30 – 20:00 BST on Tuesdays).
Pay by bank transfer
This may take up to 10 working days and your bank may charge a fee.
The University’s bank details are as follows:
Bank name: LLOYDS BANKING GROUP
CITY OFFICE BRANCH
GILLINGHAM BUSINESS PARK
Sort code: 30-00-02
Account number: 01964203
Account name: UNIVERSITY OF SOUTHAMPTON
When you pay, please use your full name and your student ID number. Please send a copy of the bank transfer document to firstname.lastname@example.org – if you do not do this, your payment may be delayed.
Now that you have set up your IT account, you should enrol online via the Student Enrolment website. If you have only just set up your University IT account, remember that you may need to wait between 15 – 30 minutes before the system will allow you to enrol.
Enrolment should take about 15 minutes. To log in, you will need your University username and the password you chose when you set up your IT account. You will also need the following information:
your student ID number (this is on the welcome email/letter sent to you, or is available from your student office)
your current permanent address
your term time address in the UK
your emergency contact details
You will also be asked for the following details, but these are not essential to enrol – you can add them to your online student record at a later date:
your term time telephone number in the UK
your mobile telephone number
the name and address of your doctor
information on sponsors (if your tuition fees are not being paid by you or your family)
As part of enrolment we will also require you to answer a series of questions set by the UK Government for statistical purposes.
Problems enrolling online?
If you have any problems, for example if you do not need a visa but are unable to enrol online, please contact email@example.com
If you were a pre-sessional EAP student, you will not need to order a new ID card as your ID card for your main programme will be ordered automatically upon completion of your Pre-Sessional EAP programme. See below on where to collect your card.
It is important to apply for your student ID card before you arrive, as you will need it to access many of the facilities and buildings on campus, including the library and faculty buildings.
Visit the ID card registration page now to apply for your card. You will be asked to log in using your University username and the password you chose when you set up your IT account. Please have a suitable digital passport-style photograph ready to upload.
When you apply for your ID card you will be given the option to choose additional services, which require payment. This includes the option to sign up for membership of the University’s sports facilities.
Collecting your card
If you are starting your studies in September
UK or EU students
If you are a UK or EU student and have applied for your card by 16 September, your card will be available for collection over Welcome Weekend, between 10am-4pm from the Student Services tent situated on Highfield campus opposite the SUSU building. If you do not pick up your ID card over Welcome Weekend, you will be able to collect your ID card during your faculty induction.
You will receive an email inviting you to book a registration appointment. During this appointment, you will be given your ID card.
You will need to attend a Visa appointment during the first few weeks of study for your main degree programme (you will receive further information regarding the arrangement of this appointment during September). At this appointment you will receive your new ID card. Please ensure that you bring your pre-sessional ID card to this appointment.
If you are starting your studies at another time of year
UK or EU students
You will be able to collect your ID card from the Student Services Centre, Building 37, on Highfield Campus. You will receive an email to notify you that your ID card is ready for collection.
You will receive an email inviting you to book a registration appointment. During this appointment, you will be given your ID card.
If you require additional support for a specific learning difficulty (such as dyslexia), a mental health condition, a disability or ongoing health condition, it is important that you contact the University Enabling Services team as soon as possible.
If you have not done so already, please get in touch so that we can explore what support might be helpful for you. The earlier you contact us, the quicker we can get your support in place.
additional exam arrangements (for example, extra time)
To arrange support, confirm final details or just meet with the Enabling Services team and find out more, please come along to one of our drop in sessions or Transition Days. Alternatively, please contact us by phone or email to discuss your support needs.
If you apply for a Tier 4 Visa from outside the UK for a course longer than 6 months:
When you make your visa application you can collect your BRP (visa) directly from the University of Southampton; to do this you must enter our alternative location code. You will also have the option to collect your BRP (visa) from a Post Office.
We strongly recommend that you choose the option to collect your BRP (visa) from the University.
The Alternative Collection Location Code for the University of Southampton is:2HE382
University of Southampton
Building 37, room 2035
You will need your visa to register at the University of Southampton, as UK Visa and Immigration requires the University to take a copy of the passports and visas of all international students who have a visa. You will be able to collect your visa (BRP) and we will take these copies when you attend registration.
If you are an international student, you will receive an email inviting you to book a registration appointment. If you have opted to collect your BRP from the University, you will receive your BRP during this appointment. You will need to bring your letter from the Home Office containing your BRP application details along to this appointment. If you have opted to collect your BRP from a Post Office in the UK, you will need to collect your BRP and bring it to the appointment with you.
If you are a pre-sessional student, you will have attended a registration event as part of your pre-sessional induction programme and will not need to attend another registration event for your substantive programme. You will, however, need to apply for your new Tier 4 (General) Student Visa for your new programme of study before your current visa expires. The VISAS Team can assist you in making your new visa application. Please refer to our Renewing your visa from the UK webpage for information and podcasts.
If you are starting your studies in September or January
Register for Meet and Greet
If you’re a UK student, you can skip this step as this is for our international and EU students arriving in the UK via Heathrow or Gatwick.
The Meet and Greet service is available for new international and EU students who will be arriving in the UK via Heathrow or Gatwick airport in both January (Semester 2) and September (Semester 1) of each year. If this doesn’t apply to you, you can skip this step.
To help make your arrival in the UK as easy as possible we run a free Meet and Greet service at London Heathrow Airport and London Gatwick Airport. We will be at the airport to meet you and there will be a coach service to take you to your accommodation in Southampton or Winchester. You will arrive in time to take part in the various welcome activities on offer.
Semester 2 Meet & Greet
Our Meet and Greet team will be there to meet you on the following date:
Wednesday 20 January 2016
To sign up for this free service you will need to complete our online booking form. The deadline for submitting the form is 6 January 2016.
If you book by 6 January, you will be guaranteed a place on a coach. If you book after this deadline, your information will be passed to the Meet and Greet representatives and they will find you a place on a coach if they can, however this cannot be guaranteed.
Meet and Greet representatives will be at each airport from 08:00 until 22:00. The last coaches will depart when all pre-booked students have been met by a member of the Meet and Greet team – this may be before 22:00.
Please note that the coach service is for students only. If there are seats available, your friends and family members may be able to join you on the coach but priority will be given to students. If there are no places on the coach for your friends or family, we will help them find another form of transport to get to Southampton.
Please also be aware that the coaches have a limited luggage capacity. There is therefore a maximum luggage allowance of two large suitcases (which you must be able to pick up and carry yourself!) and one small piece of hand luggage per student.
If you are not using the Meet and Greet service and you need information on how to get to the University, visit our website for directions.
If you are an international student with a Tier 4 Visa and you were not a pre-sessional EAP student at the University of Southampton, you must attend registration when you arrive. This will include a visa, passport and identity check. We will email you with details of how to book a time for your registration event.
You will need to bring the following documents with you:
a valid passport
your term time address
your BRP (if you opted to collect it from a UK Post Office) or, alternatively, the letter you received from the Home Office confirming your BRP has been ordered and will be delivered to the University of Southampton
your student ID number (you should find this on your offer letter)
your original qualifications used to obtain your offer
The name and address of the UK bank that you plan to open a bank account with (if appropriate)
Please ensure you have completed steps 1 to 5 before booking your registration appointment.
Registering with the police
Students from some countries or territories who are studying on a course for more than six months are required to register with the police when they arrive. Find out whether you will need to register with the police and, if so, how to do it.
You will attend registration during your induction for your Pre-Sessional EAP programme and you will not need to attend another registration appointment for your main programme. You will, however, need to apply for your new visa for your main programme of study before your current Pre-Sessional visa expires. The VISAS Team can assist you in making your new visa application. Once you have submitted your visa application, you will receive your new ID card. Please ensure you bring your pre-sessional ID card to this appointment.
UK and EU students
You will not need to attend a registration appointment. If you are arriving in September, you will be able to collect your ID card from the Student Services tent during Welcome Weekend. If you do not pick up your ID card over Welcome Weekend, you will be able to collect your ID card during your faculty induction.
If you are starting your academic programme at any other time of year, you will be able to collect your ID card from the Student Services Centre on Highfield Campus and will receive an email to notify you that your ID card is ready for collection.
We want you to have the best time possible while you are a student here. Your health and safety is very important to us.
Before you arrive and during your time at the University we need you to be aware of the risks and act on our advice for staying safe. You are responsible for your own safety, as well as the safety of others.
Please watch the videos below before you arrive. They highlight various aspects of safety on campus, in houses, in town and at halls of residence. You can also visit the Health and Safety website for more information and advice about staying safe.
If you need to arrange childcare, checking your timetable in advance will help you make sure you cover all your scheduled study time.
Open a bank account
All major banks offer student accounts that have a range of different benefits and services. Four banks have branches on the University’s Highfield Campus and Winchester High Street – HSBC, Barclays, Santander and Lloyds.
If you are a UK or EU student you will be able to set up a student bank account before you arrive at University.
If you are an international student, you will need to wait until you have arrived and enrolled before you can open a student bank account. However, you can prepare by doing some online research to find out what the different banks offer. The application process may vary between banks, but it is likely that the bank will need to see your passport, evidence of your address and proof that you are a full-time student.
Once you have opened your account you will need to update your online student record with your new bank details.
It is also a good idea to think about how much money you will need for living costs during your time at University.
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